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TransformaTech’s Remote Infrastructure Monitoring (RIM) services provides alerting and objective 3rd party analysis of systems and applications, including log analysis and management.  

Overview of Process and Activities:

  • When alertable events take place, monitoring team provides event data to help desk and engineering teams
  • When engineering or help desk are troubleshooting a problem, the monitoring team will provide supporting evidence through event and log analysis, including architecture specific data such as XenApp user behavior and virtual server performance
  • Reports will be provided showing performance, failure/alert, and usage trends
  • Reporting and evidence will be provided in support of IT Operations meetings/designated meetings
  • Client defined reporting will be provided: management, operations reports, etc.